This policy tells you what to expect us to do with your personal information when you make contact with us or use our service.
Our Contact Details
As your data controller, you can contact us by:
phone - 0345 459 7302
the contact form on our website
post - Joseph Benjamin Marquees, Wornal Park, Menmarsh Rd, Worminghall, Buckinghamshire, HP18 9PH
How We Get Information
Most of the personal information we process is provided to us directly by you for one of the following reasons:
You have made an enquiry to us.
You have contracted our services.
You have applied for a job/ or contracted with us to provide a service.
You are representing your business.
You can contact us by phone, email and by completing the enquiry form on our website. Please note we use Gmail for our email system. You can read more about the security and privacy aspects of this system here.
We also receive personal information indirectly, in the following scenarios:
We have been asked to provide our service to someone and they give us your personal information as a contact.
An employee or a sub-contractor of ours gives your contact details as an emergency contact or a referee.
Why People Contact Us
People contact us to enquire about our services and to contract with us to design, create and build a marquee for their event. We may subsequently ask you to provide a review of our service for the purpose of publishing it on our website.
The legal basis we rely on for processing your personal data is your consent under article 6(1)(a) of the GDPR.
We retain information on enquiries for 3 months, and information about clients for 24 months following our last contact. Information is retained on our internal management system, to which access is strictly controlled.
They may also contact us to apply for a job or to become a sub-contractor working with us. We will only collect information necessary to make a decision on employment and assess the suitability for contracting with you and should we contract with you, information to facilitate our working relationship for example your bank details. The legal basis we rely on for processing your personal data is article 6(1)(b) of the GDPR, which relates to processing necessary to perform a contract or to take steps at your request, before entering a contract.
We also hold the names and contact details of individuals and suppliers acting in their capacity as representatives of their business. The legal basis we rely on for processing data in these circumstances article 6(1)(f) because the processing is within our legitimate interests as a business.
We retain information on our internal system for as long as we’re working with you and in relation to financial records, for the length of time required by HMRC.
Visitors To Our Website
Our website is built on a platform called Squarespace. You can read more here about what Squarespace has done to comply with European data protection laws. Squarespace takes website security seriously.
Our website uses Secure Sockets Layer, or SSL, that secures the connection between your browser and the website page you’re visiting. SSL provides three important security benefits:
Privacy: Encrypts the connection between the browser and web server and securely transmits information (like login credentials) to prevent unauthorized parties from eavesdropping.
Data integrity: Prevents unauthorized parties from altering data during transmission.
Authentication: Protects against impersonation by requiring web server proof of identity.
You can read more about this here.
As a user, you control cookies and how they behave on your device. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers here:
We also use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
The purpose for implementing all of the above is to maintain and monitor the performance of our website and to constantly look to improve the site and the services it offers to our users. The legal basis we rely on to process your personal data is article 6(1)(f) of the GDPR, which allows us to process personal data when its necessary for the purposes of our legitimate interests.
Your Data Protection Rights
Under data protection law, you have rights we need to make you aware of. You have rights of:
Access - you have the right to ask us for copies of your personal information.
Asking us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Erasure - you have the right to ask us to erase your personal information in certain circumstances for example, you no longer which to pursue a contract with us.
Data portability – this only applies to information you have given us. You have the right to ask that we transfer the information you gave us to another person or business.
You are not required to pay any charge for exercising your rights. We have one month to respond to you.
Sharing Your Information
We will not share your information with any third parties for the purposes of direct marketing.
We use contractors and third-party suppliers in the delivery of our service and we may share some of your personal information with them ie your name, address of venue, phone number. We will only share the information they need to know in order to deliver the service. They cannot do anything with your personal information unless we have instructed them to do and they will not share it with anyone else. They will hold it securely and retain it only for the period we instruct.
Your Right To Complain
We work to high standards when it comes to processing your personal information. If you have queries or concerns, please contact us at email@example.com
If you remain dissatisfied by our response and/ or our handling of your complaint, you have the right to complain to the Information Commissioner’s Office.
Joseph Benjamin Marquees